Customer Testimonials
I am not a big fan of dealerships. Never had any really good experiences either.. I went there to sale my 2016 GTI . I wasn't even planning on buying a new car. I can honestly say, the experience at this dealership was great. Malik in sales was outstanding and patient in showing me all the new models out. Trae was amazing in handling my pick up process as well. I had to do some serious negotiating for a price i was comfortable with. In the end my experience was amazing. Shout out to Malik, Trae and the financial manager for ...
My sales person Derek was amazing at understanding and meeting my needs. Provided great customer service!! Not only did he make you feel welcome, but he made sure you were taken care of from beginning to end. Amazing!
Follow ups and great communication
PJ deserves a 5 star rating because he gave my husband and I impeccable service. He was very knowledgeable about the Volkswagen Atlas that we purchased and made the purchasing process seamless.
Great service! My sales person PJ was super experienced and knowledgeable.
Seem like the car wasn't prepared properly or they were just rushing it out.
After the sale I had to make several requests to have my windshield replaced which was part of the agreement. If I had been told that the glass had to be ordered, and that was the reason for the delay, it would have made it a much better experience. The sales crew and office staff were pleasant and efficient. I had planned to visit another dealership, but was so captivated by the Passat, I didn't look any further.
Eric was such a great help. Made my experience very smooth.
Ask for Albert Ortega. Offers great insight. Helps you find the right car not the most expensive car. Great with kids too.
I had a great experience thanks to Mr.Javier. He was very polite and very communicative with us explaining to us every feature with our VW Atlas. He explained everything to us, was patient with showing us different models of the vehicle and showing us why this would be a perfect truck for our growing family. He always kept our kids in mind when expressing the safety features of our truck and that was greatly appreciated it. We explain to him our terrible experiences with another dealership previously and he made sure we had an excellent experience this time! I ...
Since the first time I visited the team has been great, Alex, Daniela, Sophie
nice and professional people. Mr. David helped us during the whole process he was very sweet and helpful.
Very clean facilities and the service personnel were friendly and helpful.
Everyone was super friendly and the video I was sent during service was very thorough and explanatory
No improvements needed. I have received excellent service from the VW service department. Willie Martinez is hands down the best.
Let me just say I've been here and got a car. They found a way for me to get the car and now I'm driving. Now this place is a little ways from being 30mins or so. I've been here they are nice if you have car problems you just have to wait that's it. Be patient they are working on your car people are here to are getting there cars fix as well. Patients is key with any car problem period. Reason it's not 5 star cause the wifi but waiting room ac, snacks coffee ...
I bought a used 19’ Tiguan with very low mileage. I did most of my negotiating over the phone before I can in so my wait time was less than normal. ROBERT was my salesman and he was AWESOME! Ask for him when you go in. I bought in my own financing from my credit union and the dealership actually beat my rate which was very surprising. Overall great experience. 10/10 would buy another car here.
The service was great!! I was in and out in a decent amount of time. The service technicians and check in receptionist were awesome!! I'll definitely be back!!!
Volkswagen Cypress is very customer oriented and able to accommodate your needs! If I have to recommend a dealer in Greater Houston I would not think twice ! On top of it although it is team work as nobody do things alone in a company I have to name Jacob as a Sales guy who does not leave you behind until make sure you are being served as a customer ! Ok go and check for yourself 🙂
Sofia and Akiiki were great in assisting me find a new vehicle. Great customer service and they made the process enjoyable. However, there was a manager (can't remember her name) that was rude in her delivery in answering certain questions. Customer service means everything to me and should be #1 for every organization.
Thanks Leo for all your help! You helped us secure a car when we needed one in a short period of time. I appreciate the follow up and the professionalism. We love our Jetta!!
Thanks to Bryan, Remy, Papa, and Oliver for making the process easy for my parents to get their new car.
Polite and friendly service
Excellent customer service from Erik Martinez. Made it easy for me to select vehicle I wanted
Quick and kept us in the loop through out the whole process.
love the new customer lounge.
I had a great experience buying from Volkswagon Cypress. I bought a slightly used vehicle and there were no add-ons or hidden fees like it should be. Anthony and Jeremy were great to work with. Car was flawless. Would recommend buyers to come here. Thanks guys. Mike
VW Cypress received 5 stars brcause Brandon is a great VW representative. He is polite, knowledgeful and responds in a timely manner who always thinks of the customer first. In fact, VW Cypress service is also fives stars. The waiting room is exceptional from the different chairs, water and snacks available. The bathroom is also kept very clean.
The sales person and financial team were able to understand my needs, and provide the car according to my budget.
My appointment didn't show in the system but they were still able to get me in for my service.
Isaac was absolutely amazing. He made the process extremely efficient and enjoyable. He literally got me in the exact car I wanted (to the 'T') in the perfect price range. We worked in a very tight time frame (around my son's basketball practices) and he made it seem effortless. I really hate buying cars but I would purchase cars with Isaac again and again. Oliver and the Manager I worked with were awesome as well.
Great experience. Would definitely recommend anyone to consider Volkswagan Cypress.
Excellent service and also location
1st. New place that's 1st class. 2nd. fast service
10/10 would recommend buying a vehicle here! Malik and his team lead Cov, made this an exceptional car buying experience for my wife and I. They were very knowledgeable about their inventory and features of each vehicle. At no point during the process did my wife or I feel like we were at a typical car dealership going back and forth with a salesperson. VW Cypress is very professional and it shows with the quality of their team members! We will return from now on to do our business here!
Great experience
Cypress VW sales department was great went to another VW Dealer that I have been going to for years to trade my car in on a bigger vehicle. The salesman was now really listening to me and was trying to sell me what he wanted to. Ask to give me a quote on a couple of vehicles, he gave me a quote I looked at it and was not happy with it he said that's the best offer I was going to get I went to Cypress VW was greeted by Malik the salesman told was looking for a ...
Staff were awesome Location is perfect Venue is tidy
Willie my advisor at Vw cypress service center has been amazing every step of the way getting my vehicle repaired. The video we got about what needed to be fixed was next level amazing!
If it’s not PJ, it’s still good. He was an AWESOME representative of the company and everything he helped with start to finish was truly worth the experience. Thank you so much to every member that assisted along the way!
I had a great experience thanks to Willie Velasquez who was my service advisor. He explained what was needed to my vehicle and was very helpful and professional. And during my visit he kept me updated on the vehicle status. I also appreciate that I received a video of what was done to my vehicle by the technician. Thank you for the great service!
Much better than dealing with the Katy VW!! Pj, Mason, Cov and Christopher were all easy to work with and professional. Second purchase here, and will give them an opportunity next time, pending my car needs, to earn my business again.
I had the most pleasant purchase experience I ever had at this dealership. Javier was a pleasure to work with; he was very kind, professional and prompt. He addressed all of my questions and went through the entire inventory to find the vehicle that checked all of my needs/wants. I also had the pleasure of working with Chuck and he has definitely been the best finance manager I've ever had to work with. These two are every car buyer's dream team! 🙂
Great Customer Service Team. Only thing is that Saturdays they should program to have more people to do a full check. But overall the person who help me, tremendous support
The overall experience was great. The length of time and attention to details were great as well.
I barely ever do a review but I must brag on this guy sales person Jacob Ortego. I was very picky on the VW I wanted and it was very hard to find. From day one I called about this VW Jacob was giving me updates three months later. It wasn't his fault at all bc it was me that was so picky.:-). Even though he was able to get his hands on one at the same time I was signing papers on a Volvo I would highly recommend anyone looking for a VW check this guy out. ...
Brandon is always great!! Gets my Atlas in and done ASAP!
I had a unique problem with my car and it was fixed very quickly. I’m coming back for sure.
Let me first start that this new locations building is very beautiful! Shortly after I parked as I was getting out of my vehicle Malik greeted me. He asked all the right questions as far as my needs in a VW. As a mother of two young children my biggest concern was safety, enough room for my two car seats and my growing toddlers. Malik was very professional and extremely knowledgeable about every feature my Atlas offers. I definitely did not feel pressured at all during this process while working with him. What I appreciate the most is after buying ...
ASK FOR PJ!!!!!!!!!! I honestly did not think I’d find a car when I went up to this dealership- in fact I didn’t want to go to this dealership because it was further away but the communication and services provided were top tier. They were able to work with my budget and standards of what I was looking for! Pj was a trooper- he did not leave my side and made sure I was taken care of throughout the entirety of my appointment!!!!! They even insisted on making my dads coffee at the self serve coffee station!!!! Thankyou ...
Awesome job
Trae and Cov were awesome. Customer service was on point.
Robert Butler was an amazing sale associate and made the process extremely easy for me to make my decision; I didn’t feel pressured to buy, there weren’t any hidden fees, and he and Cov did everything they could to make sure I was comfortable with my purchase, including giving me an amazing trade-in value for my old Nissan Sentra. The goody bag was a nice addition too! Great customer service!
Akiki always makes the process easy and quick. I’ve bought/leased my last 3 vehicles from akiki and now we are friends.
This is my second time visiting this dealership and they always provide AMAZING service! They work hard at finding me a deal that I can agree with and make sure I leave happy and satisfied. Cov and his team are terrific at their jobs!! I got the opportunity to be helped by PJ this time around and he is nothing short of awesome!!…he definitely made this time around great as well. I will continue coming to this dealership.
The price was crazy, but they did a great job!
Fast service. High Tech.
They got me in and out everything was good
The customer service team was awesome
Brand new facility very nice very clean people are very friendly if you're looking for a new Volkswagen and you're in Houston Texas this is the place to stop.
Finding the car you want is so tough right now, Papa Faye found me exactly what I wanted and made the whole process easy and painless. Will absolutely be back, excellent customer service from beginning to end.
Papa Faye is the best! Didn't waste my time and got straight to the point. Found exactly what I wanted and gave us a fair price. Highly recommend, will be sharing with my family and friends.
PJ was great! Very helpful and honest! The service today was amazing from everyone in the building!
Smooth and easy transaction.
Writing this review not cause of the sales process or the service department. The real MVP in This dealership is the business office side. When my vehicle was total and I had to go through the nightmare of dealing with the gap company(who is horrible). LALA and the team she work with went Out the way and more to help with the process. The level of Knowledge and professionalism Is outstanding keep up the great work
I was a drop in due to a sudden issue with my car. However my car was taken without reservation and was fixed in a timely manner.
The service department's truly care. Nevertheless, they are still taking the right steps to achieve customer satisfaction.
I had the opportunity to work with Brian W. today.. he was FANTASTIC!! He was very knowledgeable about the car I was buying and made the whole experience actually pleasant. I 100% recommend VW cypress! Alex was a rockstar too and did everything he could to help me make my first new car buying experience wonderful. THANK YOU VW CYPRESS for being wonderful!! Shout out to Jason Koontz also for being available every step of the way.
Just bought a new car this weekend and I have to say that this was the most pleasant car buying experience we have ever had. From the second we walked in they made us feel comfortable and never pressured in any way. I want to give special notice to our salesperson Chelsea and Rene' in finance. Chelsea was very knowledgeable and even let us test drive her personal car since it was the same model we wanted and they couldn't find the keys for the car we were looking at. Rene' in finance made us feel comfortable from the ...
