Customer Testimonials near Cypress TX

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Google Apr 20, 2024

Leo was very patient.

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Google Apr 20, 2024

Mr. Akiiki was a pleasure to work with and was very polite. He gave us space to look and explore the vehicle as well as staying close by to answer any questions or show us any of the many features with the Expedition. He and the other gentleman were patient with us as we discussed our thoughts privately and even provided some toy trucks for our sleepy 2 yo to keep him occupied. Excellent service and excellent customer service. We will be recommending our Texas friends to y’all! We made it home to Arkansas and the vehicle drove fabulous with ...

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Google Apr 19, 2024

(Translated by Google) Very good treatment, excellent staff, especially Felix, who assisted me gratefully with all the treatment and staff. (Original) Muy buen trato exelente personal sobre todo Felix que me atendio agradecido com todo el trato y el personal

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Google Apr 19, 2024

So far it's been good

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Google Apr 18, 2024

(Translated by Google) Excellent atention (Original) Muy buena atención

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Google Apr 17, 2024

Great dealership! Great customer service! Our sales rep, Celeste, was amazing! Glad to have purchased a new vehicle from her.

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Google Apr 16, 2024

Everyone in the VW Cypress is courteous and the dealership is very clean. Willie Velasquez is the best Service Advisor I have dealt with my entire life. He takes his time to go over information and is very helpful and professional.I keep coming back to VW Cypress to do my service because of the customer service he gives.

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Google Apr 16, 2024

(Translated by Google) Very good experience, excellent treatment from the entire team, especially Leonardo, who was very helpful and made us feel at home. Very professional. (Original) Muy buena experiencia ,excelente trato de parte de todo el equipo en especial Leonardo que fue de mucha ayuda y nos hizo sentir como en casa . Muy profesional.

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Google Apr 14, 2024

(Translated by Google) Due to the paperwork procedure, it took too long. (Original) Por el procedimiento de los papeles tardó demasiado

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Google Apr 14, 2024

PJ was great! He took the time to work with us and get us approved for a vehicle. The employees here are knowledgeable and professional. They took the time to listen and understand what we were looking for. The overall process was easy and didn't take too long.

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Google Apr 14, 2024

Go work with Eric Santos. He is very knowledgeable about the cars and features!

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Google Apr 13, 2024

Kevin was my service advisor and was very helpful from start to finish. Highly satisfied.

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Google Apr 13, 2024

Akiki and Celeste helped us buy 2 new jettas and made the process hassle free. Oliver in financing was a pleasure as well. Highly recommend working with them if you need a car 🙌

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Google Apr 12, 2024

Very professional, they are not at all pushy and their rates are very reasonable, especially for a German car

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Google Apr 12, 2024

Customer service was very good, but the mechanics wanted to charge me over $2,000 to perform other maintenance on my car keep in mind, I went in there only for a recall and a low battery, and I thought that was a bit ridiculous. Nonetheless my advisor was very helpful (Chris Alozo). also, the waiting lobby is very nice. I felt very comfortable there.

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Google Apr 12, 2024

I had the pleasure of working with Celeste Nadarasa during my visit to Volkswagen Cypress and she was simply amazing. I was impressed at how much she knew about the vehicles; she answered all of my questions before I could ask them. I appreciated her expertise, her listening, and for her putting me in the vehicle of my dreams.

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Google Apr 12, 2024

Brandon was great from start to finish. He set the appointment, made sure I was aware of the timeframe for the repair, checked to see that I had a ride, and when it was done he even made sure the car was cleaned and paperwork all done. If only all car repair work was so easy.

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Google Apr 11, 2024

Great customer service. Ruth and the team were very kind and did an excellent job.

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Google Apr 11, 2024

Loved my service at VW Cypress! From Alex, to Akiiki, and Renee everybody was so pleasant and knowledgeable. I love my new whip, catch me outside with the top down!

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Google Apr 10, 2024

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Google Apr 7, 2024

I want to give a special thanks to Malinda Lloyd, Eric Santos and Christopher Martin for making my 1st Volkswagen experience AMAZING and UNFORGETTABLE! They were very helpful and amazing! They made this transaction as easily as possible for me and helped me find the right car at the right price with all of my credit problems! It was an easy process and I’m so fortunate that they reached out to me and helped me in every possible way!! I’m so excited with my 2020 Tiguan 🤩 thank you again!!!

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Google Apr 7, 2024

I live in a different state and Izac helped me immensely with my purchase. His responses to my questions and texts were always helpful. He always responded very quickly which was very nice. He even responded and answered my calls after his shift was over. I appreciate his professionalism and customer care very much.

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Google Apr 7, 2024

State of the art facility. Very clean and well lit. There seems to be a disconnect between scheduling an appointment online and the service consultant. I scheduled an appointment, got confirmation, got a reminder and when i showed up, the SC seemed unprepared and i had to make a new appointment.

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Google Apr 6, 2024

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Google Apr 6, 2024

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Google Apr 5, 2024

Pj was excellent. The experience was great. If you need personal care ask for PJ.

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Google Apr 4, 2024

Kevin was awesome and very professional. He had me informed about my vehicle and made sure I understood other issues.

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Google Apr 4, 2024

The staff was amazing! Chris was so easy to work with, and he definitely made sure that I understood everything that was going on and kept me updated. Great customer service!!!

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Google Apr 2, 2024

The service center was clean and the staff was excellent. The repair was done quickly.

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Google Apr 2, 2024

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Google Apr 2, 2024

The process was pretty quick, they asked us what we were interested in, what we would like in our vehicle etc.. The negotiating was also quick, never before quick process. Usually they would shut down after one or two times in other dealerships. Because we had kids, they would start on the next process before we were done on the current process. In total from walking in, test driving, negotiating, and financing- it was exactly 3 hours.

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Google Apr 1, 2024

Had a great experience working with Felix, Bryan and the team at VW Cypress!

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Google Mar 31, 2024

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Google Mar 31, 2024

Brian Bizet (sorry if I spelled it wrong) and Eric Martinez were absolutely amazing ! I have worked with them in the past and just have never written a review this was my third lease with these guys ! I have to say Brian NEVER wastes my time he gets right down to business and does his very best to get me the car I want at the price I want ! Eric catered to my 25 million mind changes and let me drive just about every car I wanted ! They wouldn’t rest until I literally found a car I just absolutely loved ! ...

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Google Mar 31, 2024

Great job!! Customer service is very good!

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Google Mar 31, 2024

Exceptional service and professionalism from Celeste! From start to finish, she provided excellent assistance, making my car buying experience smooth and enjoyable. The staff was knowledgeable, attentive, and truly went above and beyond to ensure I found the perfect vehicle.

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Google Mar 30, 2024

Volkswagen Cypress is amazing Izach was very good at finding me the vehicle I wanted. He was very informative and determined. When it came time to financing they worked with me and I was able to leave with the vehicle that I wanted. Highly recommend!

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Google Mar 30, 2024

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Google Mar 30, 2024

Well deserved.

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Google Mar 29, 2024

Good service, good attention, they explain everything they did to the vehicle, Thank you

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Google Mar 29, 2024

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Google Mar 29, 2024

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Google Mar 28, 2024

Big thanks to Mason for his help and great customer service.

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Google Mar 28, 2024

This Volkswagen location is great to visit. I was assisted by Alexis and received wonderful customer service.

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Google Mar 28, 2024

I had a very good experience buying my 2024 VW Taos. Hector was excellent.

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Google Mar 27, 2024

Akiki R. is the best salesman I’ve encountered. The process was as smooth as could be!

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Google Mar 27, 2024

Got the Best service at the Service Dept, over and above friendly, timely, left happy

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Google Mar 26, 2024

For a first time experience, was pleasantly surprised. No used car sales tactics, and services advisor, Brandon was professional and informative. Worth the inquiry and visit...

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Google Mar 26, 2024

Ramy is so good he sold me 2 cars in within 1 month!!!

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Google Mar 26, 2024

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Google Mar 25, 2024

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Google Mar 24, 2024

Mario was a great listener; we found what worked for us, got a fair price, and drove away happy.

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Google Mar 24, 2024

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Google Mar 23, 2024

(Translated by Google) The attention was excellent (Original) La atención fue excelente

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Google Mar 23, 2024

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Google Mar 22, 2024

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Google Mar 22, 2024

My salesman Mario Childs was very patient and cordial. He is very pleasant to work with.

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Google Mar 21, 2024

We had an excellent experience regarding a recall for our 2015 Beetle. VW Cypress Service was exceptionally clean, Wille and team were courteous, and our midday appointment was turned around quickly. Even got a thorough wash and vac! Thank you.

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Google Mar 21, 2024

Immediately walking into the building everyone was so kind. My salesman (Akiki) had great customer service and made sure I understood everything. He talked me through the entire process.

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Google Mar 21, 2024

I brought my car in last minute and they found the problem and got it fixed. Car works great and they were very helpful!

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Google Mar 20, 2024

Everything about Mr. Mario Childs made the experience better! He worked with us from the start all the way till the very end.

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Google Mar 20, 2024

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Google Mar 19, 2024

We just brought a 2024 Volkswagen Tiguan R line. Our salesman Ramy was great.

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Google Mar 18, 2024

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Google Mar 18, 2024

They never have loaner cars here. Only place in the 15 years I’ve been leasing that doesn’t offer a loaner.

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Google Mar 17, 2024

I went to the dealership with a couple vehicles in mind. Celeste took time to show me all the options I was looking for until we found the right vehicle for me. I was able to get the deal I wanted and I drove away happy.

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Google Mar 16, 2024

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Google Mar 16, 2024

Nice dealer showroom. Brand new facility. Nice and friendly staff. They to the time to deliver my vehicle 54 miles away from the dealership. Delivered a clean vehicle with a full gas tank.

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Google Mar 16, 2024

Feel happy with my visit. Thanks guys

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Google Mar 15, 2024

I called on a Friday to the service department and was told I did not need an appointment for an oil change and 10,000 mile service. Upon my arrival on Saturday, I was told my Chris (the assistant manager) that service needed to be scheduled in advance. As expected, I was very upset but Chris apologized for me being given the incorrect information and was able to get me in the following Wednesday. On that day, he was already waiting for me. He quickly took my keys and took care of business. I arrived at 7:30and was on my way by 9:00. ...

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Google Mar 15, 2024

Hector and Ruth are 10/10! I highly recommend them, also great deals and I’m extremely happy with my purchase.

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Google Mar 15, 2024

He made us feel so welcomed and comfortable and informed and broke everything down and explained it very well to us.

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Google Mar 15, 2024

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Google Mar 15, 2024

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Google Mar 14, 2024

Very professional and extremely knowledgeable

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Google Mar 14, 2024

I had the pleasure of working with both Hector and Erick when buying my first car. They made the experience easy and enjoyable. I left with an exactly what I wanted and at a fair price. I highly recommend Volkswagen Cypress and specifically Hector and Erick.

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Google Mar 14, 2024

Hector and Erick did an amazing job, Both very Professional and informative!

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Google Mar 13, 2024

I am grateful for my experience at this location. The sales team was helpful, knowledgeable and friendly. Highly recommend Andres!

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Google Mar 11, 2024

We had a great experience with Sophie! Highly recommend buying a car with Volkswagen Cypress

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Google Mar 11, 2024

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Google Mar 8, 2024

We had an excellent purchase experience at Volkswagen Cypress. We found the staff both attentive and knowledgeable. Our salesperson was PJ and he was very patient and accomadating and answered all our questions and followed up with us. Mason was excellent in explaining the financing of the purchase.

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Google Mar 3, 2024

Very professionally executed. Nice folks.

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Google Mar 3, 2024

I felt the purchase part of the service was good. There were some issues with cancelling the warranty and the amount of time it took to get my money back that I was not pleased with. I wish there had been more vehicles on site when we buying. We missed some of the features that we wanted by not being able to custom order the vehicle, but waiting until one looked like it was going to be shipped to the dealership.

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Google Mar 3, 2024

I had such a great experience with my new car purchase. My salesman Hector worked quickly to get my car ready for delivery and even picked me up so I could get it same day! He explained all the bells and whistles on my new vehicle before I took delivery!! I can’t rave enough about my new vehicle purchase! I’m so glad I reached out to Volkswagen Cypress and will use them again in the future.

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Google Mar 3, 2024

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Google Mar 2, 2024

I recently had a conversation with manager Brian and sales advisor Papa Faye at Cypress, and I must say, I regret not starting my car-buying journey with them from the get-go. Their level of assistance and dedication to finding a solution for me was truly commendable. Despite facing challenges with my deal at another dealership, Brian and Papa Faye went above and beyond to help me navigate through the situation. While the outcome may have been a bit out of their control, I have full confidence in their commitment to providing excellent service. I eagerly await their updates and look ...

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Google Mar 1, 2024

I had an awesome experience at this dealership! Super nice staff and went above and beyond to find the best car fit for me. 10/10 recommend!

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Google Mar 1, 2024

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Google Feb 29, 2024

Good process highly recommend Felix Ortiz!!

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Google Feb 29, 2024

Yesterday, I had the pleasure of bringing my car to Brandon, for new tires, an oil change, a new battery, and filter replacement. Not only did he provide exceptional service, but he also offered me a great price for my tires. I was impressed by his professionalism and expertise in caring for my car. He was thorough in his work and I felt confident that my car was in good hands. On top of his excellent service, I couldn't help but notice how handsome he was. Overall, I highly recommend his services and will definitely be returning for any ...

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Google Feb 29, 2024

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Google Feb 29, 2024

Hector The Connector! Hector was the best to deal with and made the process so easy. Very helpful and would highly recommend.

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Google Feb 29, 2024

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Google Feb 28, 2024

Hector Frayre!!! Make sure to get Hector at VW Cypress. He made the car buying process simple and ENJOYABLE!! Hector is so personable and made sure to get us the best deal on our 2024 Atlas! Thank you so much Hector!!!

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Google Feb 27, 2024

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Google Feb 27, 2024

The service and people were fantastic. Our service manager was excellent and communicated well. They were all very kind. The facility is also immaculate. We needed the fabric on the back of the back seat replaced because it separated from the back of the seat. The fabric isn't smooth and has some slack to it. Also the cargo covers that are given to us when we purchased the car in October are not back in place. The glue that holds the velcro to it is all coming off. So even though the fabric was fixed, it doesn't look ...

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Google Feb 25, 2024

Willie did a excellent job explaining the service and was very transparent about times.

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Google Feb 24, 2024

All around great service

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Google Feb 24, 2024

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Google Feb 24, 2024

Service was awesome, overall a great experience!


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